We want you to feel confident using InvoiceAI. This Refund Policy explains our position on refunds and cancellations, and the limited circumstances in which we will always make things right.
1. Our Approach
InvoiceAI provides digital, prepaid credits that are delivered to your account instantly. The moment your credits are issued, we incur real costs in the background — artificial-intelligence processing, infrastructure, and payment-gateway charges. For this reason, all credit purchases are final: once a purchase is completed, the credits are non-refundable and the purchase cannot be cancelled.
We have deliberately kept our pricing affordable and we give every new account free credits so that you can fully try the Service before you ever pay. We warmly encourage you to use your free credits to satisfy yourself that InvoiceAI works for your needs before purchasing a credit pack.
2. Where We Will Always Help
The following are not really “refunds” so much as us correcting a transaction that did not go as intended. In these cases, please reach out and we will resolve it promptly:
- Duplicate payment: if you were charged more than once for the same order, we will refund the extra charge.
- Payment taken but credits not delivered: if your payment was captured but the corresponding credits were not added to your account due to a verified technical fault on our side, we will add the credits or refund the payment.
- Failed or unauthorised transactions: these are handled in accordance with Razorpay’s processes and your bank’s policies.
3. What Is Not Refundable
- Credits that have already been used, in whole or in part.
- Change of mind, or credits that are no longer required.
- Dissatisfaction after the free-credit trial has been used.
- Accounts suspended or terminated for breach of our Terms of Service, fraud, or abuse.
4. How to Raise an Eligible Request
For any of the situations in Section 2, email us at info@invoiceai.in within 7 days of the transaction, quoting your registered email address and the order or payment ID. We will review and respond within 5 business days. Approved refunds are processed to your original payment method through Razorpay within 7 to 10 business days.
5. Contact
For any refund-related questions, email us at info@invoiceai.in.